Cancellation & Rescheduling Policy We know plans change. Here's how we handle it. Change of mind: Cancel within 72 hours of booking for a full deposit refund, as long as your service date is at least 14 days away. 14 or more days before your service: Your deposit is refunded, less any design time already invested. 7 to 13 days before your service: 50 percent of your deposit is refunded. Fewer than 7 days before your service: Your deposit is non-refundable. Rescheduling: One complimentary reschedule with at least 7 days' notice, subject to availability. Additional changes may incur a fee. Special orders and purchases: Items ordered or purchased on your behalf, including custom and made-to-order pieces, are non-refundable and become yours. Weather and illness: If we need to reschedule due to weather or illness, we'll work with you to find a new date at no charge.